5mbw Privacy Policy

1 Introduction

This Privacy Policy applies to all users of the 5mbw platform at 5mbw.onl. When you register an account, make a deposit, place a bet, or interact with any part of the platform, you are sharing personal data with us. This policy explains clearly how that data is handled.

By creating an account on 5mbw, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy forms part of the 5mbw Terms and Conditions.

If you have questions about anything in this policy or about how your personal data is handled, please contact us at [email protected].

2 What Personal Data We Collect

The personal data 5mbw collects falls into several categories depending on how you interact with the platform:

3 How We Use Your Personal Data

Your personal data is used only for specific, legitimate purposes directly related to operating the 5mbw platform. These include:

• Account creation and management — to set up and maintain your 5mbw player account.
• Identity verification (KYC) — to confirm your age, identity, and eligibility before processing withdrawals.
• Transaction processing — to receive and send payments to your verified Philippine Peso payment accounts.
• Platform security and fraud prevention — to detect and prevent suspicious activity, multiple accounts, or unauthorised access.
• Responsible gaming — to monitor for behaviour patterns that may indicate problem gambling and to apply self-exclusion requests promptly.
• Customer support — to respond to your queries and resolve disputes.
• Platform improvement — to understand how players use the platform so we can improve the experience.
• Communications — to send important account-related notifications such as security alerts, verification requests, and transaction confirmations.

5mbw does not use your personal data to make automated decisions that significantly affect you without human review. Responsible gaming flags, for example, are reviewed by the support team before any account action is taken.

4 When We Share Your Data

5mbw does not sell your personal data to third parties. Data may be shared in limited circumstances where it is necessary for the platform to function or where required by applicable law:

• Payment processors — your name and transaction details are shared with the relevant payment channel (GCash, Maya, or your Philippine bank) to process deposits and withdrawals.
• KYC and identity verification services — identity documents may be processed by third-party verification services to confirm your identity. These services are bound by confidentiality obligations.
• Technology service providers — companies that provide hosting, platform infrastructure, or customer support tools may have access to technical data as part of delivering those services.
• Legal and compliance — where required by law or in response to a legitimate legal request from a competent authority, we may disclose personal data to the extent required.

All third parties with whom data is shared are required to handle it in accordance with applicable privacy standards. 5mbw does not permit third parties to use your data for their own independent marketing purposes.

5 How Long We Keep Your Data

Personal data is retained for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable laws and compliance obligations. In practice, this means:

• Account data and gameplay records are retained for the duration of your active account and for a period after account closure sufficient to meet legal record-keeping requirements.
• KYC identity documents are retained for the period required by applicable anti-money laundering and identity verification obligations.
• Transaction records are kept for the period required under applicable financial record-keeping obligations.
• Support communications are retained for as long as is reasonably necessary to resolve ongoing disputes and for quality review purposes.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked back to an individual.

6 How We Protect Your Data

5mbw applies several layers of technical and operational security to protect your personal data:

• SSL/TLS encryption — all data transmitted between your browser or device and the 5mbw platform is encrypted in transit.
• OTP verification — one-time passwords are required for sensitive account actions including withdrawals and password changes, reducing the risk of unauthorised account access.
• Access controls — personal data is accessible only to 5mbw staff and authorised service providers who need it to perform their specific role.
• Secure storage — identity documents and sensitive personal data are stored in secured systems with access logging.

No system is perfectly immune to all risks, and 5mbw cannot guarantee absolute security. However, we take reasonable steps to stay current with applicable data security practices and respond promptly to any identified vulnerabilities.

7 Cookies and Tracking

5mbw uses cookies and similar technologies to help the platform function correctly and to understand how it is being used. Cookies are small files placed on your device when you visit the site.

The types of cookies used include:

• Essential cookies — required for the platform to work, including keeping you logged in during a session.
• Functional cookies — remember your preferences, such as language or display settings.
• Analytics cookies — help us understand which pages are visited most often and how players navigate the platform, so we can improve the experience.

Most browsers allow you to manage or disable cookies through their settings. Note that disabling essential cookies may affect your ability to use the platform normally, including logging in to your account.

8 Your Rights Over Your Personal Data

As a player on 5mbw, you have rights over the personal data we hold about you. These include:

To exercise any of these rights, contact us at [email protected] with your registered account email and the specific request. We will respond within a reasonable timeframe. Note that some data may be retained despite a deletion request where we have a legal obligation to keep it, such as transaction records required under financial compliance obligations.

9 Minors and Age Restriction

5mbw is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account belongs to an underage individual, the account will be closed and any personal data collected will be handled in accordance with the age restriction protocols set out in our Terms and Conditions.

If you believe a minor has registered on the platform, please notify us immediately at [email protected] so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

5mbw may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our data handling practices. When material changes are made, registered players will be notified via the contact details on their account.

The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continuing to use the platform after a policy update has been communicated to you constitutes your acceptance of the revised policy.

If you have questions or concerns about any update to this policy, please contact us at [email protected] before continuing to use the platform.